Exhibitor Guidelines

Chase Center on the Riverfront

The following facility guidelines were created to ensure an organized and safe event. All displays shall conform to the Chase Center’s, federal, state and local inspection requirements. Sodexho’s onsite event supervisors will have the right to ensure these guidelines are met during the event.

The facility

The Chase Center on the Riverfront is a smoke free facility located on the Wilmington Riverfront along the winding Christina River. The facility has ground floor access with over 87,000 square feet of event space.

Drayage and Display Material Handling

We will not accept any shipments of freight or display materials. All materials can be shipped in advance to our in-house decorator. They will receive, store your freight or display materials and deliver them to your booth, and ship back to you at a cost per CWT. We will not receive any freight C.O.D.

** For material only - please see attached material shipping and receiving.

Additional booth upgrades, signage and equipment can be ordered from our in-house decorator. Order forms can be found on our website www.centerontheriverfront.com.  Contact our sales office 302.425.3929 x3 for the password to the exhibitor section.

Electrical Services

All Audio/Visual needs are serviced and provided by Riverfront Audio Visual, which may include electric, internet, equipment and projection. For audio visual sales contact John Donlevie 302.472.0118 ext. 1. Order forms can found on our website www.centerontheriverfront.com under exhibitors.

Load-in

All Exhibitors must utilize the Security Entrance for loading in and loading out. No trucks, cars, vans, etc. are to be left parked in these areas or in fire lanes. Towing costs will be charged to the Client. Please move your vehicles to the designated vendor parking lot after loading in.

We ask all vendors to observe the designated load-in times assigned for the event. All Vendors are to Arrive and Leave through the Security Entrance for the length of the event.

All exhibitor and vendor personnel must check in to vendor registration, provide their Booth Number and vehicle license number; and will be provided with a wrist band which must be worn throughout the show. Any person in the building without such identification will be asked to leave.

Regulations

1. No items may be pulled, dragged or pushed across the carpet, floors or thresholds. Items must be on a handcart or dolly. Vendors should supply their own carts or dolly.

2. Nothing may be attached in any manner to the walls, columns, draperies or mirrors in the facility. This includes signs, banners, pictures and/or fixtures.

3. All vendors are responsible for breaking down boxes/cartons/crates that need to be disposed and removed to either a designated area or by utility personnel.

4. Exhibits my not block or obstruct exit doors, view of exit signage, fire apparatus or fire alarm pull stations. Exhibitor shall use care not to disrupt the flow of traffic in the aisles.

5. Exhibitors shall have at least one attendant at their booth at all times while the event is open to attendees.

6. Exhibits must be confined to actual contracted booth space. Display elements over 3’ high must be set back 3’ from the aisle. Raw plywood, cardboard or other structural materials must be painted or appropriately covered. Display materials shall be non-flammable.

7. Exhibitors may not apply paint, lacquer, adhesives, other coatings or tacking strips to the facility’s floors, walls, columns or booths.

8. Electric extension cords and electrical devices not provided by the Chase Center shall be commercial duty with grounded plugs (three-wire UL approved). Cords should be contained in the rented booth space and not pose a hazard to attendees.

9. The use of and/or dispensing of alcoholic beverages is prohibited.

10. Exhibitor may not bring food or beverage into the facility; may not sell food or beverages. Exhibitors wishing to give away any unpackaged food or beverage item must receive special permission and a DE Board of Health temporary permit in advance.

11. No loud sound displays or flashing light displays are permitted in the building.

12. No Popcorn, Peanuts, Snow, Fog, Bubble, Confetti or Cotton Candy Machines are permitted in the building.

13. Balloons are permitted only when weighted. Balloons given to children must have a weight attached to the string.

14. Waterbeds, aquariums, spas, pools, fountains can only be displayed without water.

15. Any displays of heavy equipment or crated displays requires a mat or 6-mil plastic underneath the item.

16. Any vehicle or car displays may have no more than 5 gallons of gas in the tank, battery cables should be disconnected and the gas tank locked and/or taped. Keys must be given to Sodexho on-site event supervisor.

17. Any vendor with bricks, sand, plants, trees, dirt requires a mat or 6-mil plastic.   18. Any vendors serving or preparing food samples requires a 6-mil plastic in their booth. See the additional Requirements for Food Vendors form.

19. There may be no open flames, propane or flammable liquids, explosives or pyrotechnics.

20. No animals are permitted with the exception of Guide Dogs who must be accompanied by a master.

21. Wood exhibit displays greater than ¼” thickness shall use treated fire-retardant wood.

22. Lighting displays cannot use 100 watt quartz stem halogen lamps with linear bulbs.  

Insurance requirements

Your show producer/host will determine the amount required for a certificate of insurance naming Sodexho and the Riverfront Development Corporation of Delaware as the insured riders. All certificates should be sent to the producer at least two weeks prior to the event.

Security

The Chase Center on the Riverfront is a 24-hour secure building with on-site security command center. Cameras area located on the perimeter and on select interior rooms and hallways. Exhibitors are urged to remove valuable property from the premises during non-exhibit hours. The Chase Center is not responsible for lost or stolen property.

Exhibitors must wear colored wrist bands at all times.

Assistance

Please contact your show producer/host with any questions or special requests. Our sales department would be happy to assist you with any immediate concerns at info@centerontheriverfront.com or 302.425.3929 x 121.

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